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Everything you need to know about FiskalPRO, from setup to compliance, payments to support. Can't find what you're looking for? Contact us.
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Getting Started
How long does the setup process take?
From registration to first transaction is typically under 24 hours. Registration and KYC (identity verification) take 10–15 minutes online, card acceptance onboarding is automated, and device activation happens in parallel — so you can be live the same day.
Do I need a contract? What's the commitment?
Yes, you'll sign a merchant agreement and payment processing agreement with Elavon (our acquirer). For hardware purchases — you own the device. For hardware rentals, the standard term is 12 months, but we're flexible for longer commitments. The merchant agreement is evergreen and can be terminated with 30 days' notice.
I already have a cash register or hardware. Can I keep using it?
Partially. If you want the full FiskalPRO experience (Mobile2 ECR + TSE + Payments), you'll need one of our supported devices. However, we also offer a payment terminal as a standalone option, which can pair with your own POS system via our API or the standardized ZVT protocol. For custom integration scenarios, contact our sales team.
What happens after I sign up? What's the first step?
After registration, you'll receive an email with a setup link. You'll upload an ID for KYC, add your business details, choose your hardware, and connect your payment account. Then we provision your device and provision a TSE certificate. You'll receive your hardware (or it's activated remotely if you choose rental). Mobile2 ECR is ready to use immediately after device setup.
What kind of support is included?
Standard support is included: email and phone during German business hours (8am–6pm CET, Mon–Fri), plus a detailed knowledge base and video tutorials. You can try our Premium Priority Support (response time in minutes, 24/7 availability) free of charge for 3 months, then it renews automatically as a 12-month subscription for just €25/month.
Compliance & Regulations
What is TSE? Why do I need it?
TSE stands for "Technische Sicherheitseinrichtung" (Technical Security Equipment). It's a German requirement under KassenSichV that cryptographically signs and stores every transaction. We manage this for you — your device signs each transaction automatically, and we ensure compliance with BSI standards. Without it, you can't legally operate as a merchant in Germany.
What if the TSE fails or goes offline? Do I lose my transactions?
No. Your terminal can continue to operate offline for up to 30 days (per KassenSichV rules). Transactions are stored locally on the device and synced to our cloud as soon as connection is restored. You'll still have a complete, signed record. If the TSE itself fails, we can provision a replacement in under 2 hours.
What is DSFinV-K and how does it work?
DSFinV-K is the German digital tax data format for electronic receipts and transaction logs. It's required if the German tax authorities (Bundeszentralamt für Steuern) request an audit. We export your data in this format automatically.
Will my system pass a Kassen-Nachschau (tax inspection)?
Yes. We're certified compliant with KassenSichV, TSE standards (BSI-certified), and DSFinV-K format. Our system maintains an immutable transaction log, encrypted backups, and automatic compliance monitoring. If inspectors request data, we can export signed transaction records and receipts instantly. We also help with ELSTER registration if needed.
How long do you keep my data? Can I delete it?
Transaction data is kept for the period of our cooperation. Encrypted backups are stored in German data centers. Personal data can be deleted per GDPR after the retention period, or by request. Receipt data is also archived for audits. You can export your data anytime.
Payments
Which card types and payment methods do you accept?
We accept all major card types: Visa, Mastercard, Girocard (EC), American Express, and digital wallets (Apple Pay, Google Pay). Settlement is via Elavon (our acquirer partner), which supports over 150 countries. We're working on accepting cryptocurrencies, but they are not currently supported.
What are the payment processing fees?
We offer a transparent pricing model, where you pay based on the cards accepted. The acquiring fee (IC++ pricing) starts from 0.50% up to 0.99% plus €0.05 per transaction. Settlement is next-business-day.
When do I get settled? How do refunds work?
Card transactions settle next business day to your bank account. Refunds are processed within 2–3 business days back to the cardholder (bank-dependent). You can issue refunds directly from Mobile2 ECR or the Dashboard anytime. Refunds are recorded as separate transactions for audit purposes.
Are there hidden fees I should know about?
No hidden fees. Your costs are: hardware (purchase or monthly rent), no license fee, an account fee that applies only for transaction volume under €10,000 per month (€50/month), and card processing rates (IC++). No monthly license fee or minimums (beyond the €50 account fee if applicable), no early termination penalties on services. Accessories (paper, covers) are additional if you order them.
Can I use my own payment acquirer instead of Elavon?
Not at this time. We've partnered with Elavon for payment processing to ensure compliance, fast settlement, and competitive rates. We're always open to discussion — if you have special requirements, contact our sales team.
Hardware & Integration
Which hardware option should I choose?
N92 (€250 / €20/mo): Portable, small footprint, best for mobile/small vendors. EF60 (€450 / €35/mo): 10" countertop display, ideal for small retail, gastro. C9+ (€619 / €35/mo): 16" checkout station with a separate CT20P pinpad, for restaurants and full-service counters. Compare all options on our pricing page.
Do you have a public API? Can I integrate FiskalPRO?
Yes. We are ready for integration of a single device or the whole platform. For further info please contact us.
Can I connect my loyalty or CRM system?
Yes, we are open to integration via API. For further info please contact us.
What if my system isn't supported yet?
It is easy to integrate with our platform, or to integrate our device into your systems. For further info please contact us.
Billing & Upgrades
What happens if I don't hit €10,000/month volume?
You pay the €50 minimum account fee instead. There's no penalty or shame — many small merchants use FiskalPRO profitably at this tier. The fee waives automatically as soon as you cross €10,000 in a calendar month. No action needed from you.
Can I upgrade my hardware later?
Yes. If you start with N92 and later need EF60, you can upgrade. If you rented hardware and want to buy, we credit 30% of your rent payments toward purchase. You can also downgrade if your needs change.
What's the cancellation policy?
Services (software, payments, TSE) are month-to-month and can be cancelled with 30 days' notice. Hardware purchases are yours to keep — no return required. Hardware rentals are typically 12-month terms with automatic yearly renewal.
Can I get an invoice? What about taxes?
Yes — invoices are issued monthly and available in your Dashboard. VAT is calculated based on your business location and VAT registration. All prices on our website are net (plus VAT as applicable). If you're VAT-exempt, let us know during setup.
Do you offer discounts for long-term commitments?
For large multi-location deployments or resellers, we offer custom pricing. Contact our sales team to discuss your needs.